Official Review: The Consummate Communicator

Ndiviwe · Post by **Ndiviwe** » 16 Feb 2021, 01:03

Sounds motivational and inspiring. It's sounds very realistic, I was a shocked it was fiction. It could teach a lot of people a lot of desirable character traits to have in a business environment. Great review.

Fleurine_t92 · Post by **Fleurine_t92** » 16 Feb 2021, 01:08

This book is really great business fiction novel. Author focused mostly on banking, finance and loan office. I really like to read the book and also like your review. It must be non fiction. When I saw the cover its like a word game. Well done because the smooth plots and story lines.

Jack Winnick · Post by **mrlefty0706** » 16 Feb 2021, 01:21

The Consummate Communicator: Character Traits of True Professionals by Amy S. Hamilton is a fictional story that can be used as a teaching tool to demonstrate how a fundamental set of behaviors can transform a company and also make it a better place to work.

The fictional company is a bank that was struggling, losing market share and operating at a loss. They hired a new CEO to lead them back to profitability and growth. Jay focused on how the bank treated the average working man. His experience of posing as a poor average man looking for a loan told him the bank had a serious problem. He created a new management advisory board made up of representatives from each department with one requirement, they must be under age 30.

One of the primary lessons in this story is that change is difficult. But it is interesting that the changes with the biggest impact on the business didn't cost anything. Having precise mission and vision statements, and clearly defined, achievable goals that are communicated to every employee were critical factors in changing the direction of the bank. Asking employees for their suggestions and listening to their ideas gave them a vested interest in the company.

FaithMO19 · Post by **FaithMO19** » 16 Feb 2021, 01:26

This seems interesting. Books about leadership are usually impactful and eye opening.

Post by **Shrabastee Chakraborty** » 16 Feb 2021, 01:59

It is good that the author presented the lessons in the form of a story. However, this book will still be outside of my preferred genre. Thanks for the thoughtful review!

jemgirl202 · Post by **jemgirl202** » 16 Feb 2021, 02:04

This sounds like a perfect book for those in business and project management. Unfortunately, it is not for me. Congrats on the book of the day. Great review.

Pearl Hijabi · Post by **Pearl Hijabi** » 16 Feb 2021, 02:06

Fictionalising an otherwise non-fictional genre is a very good idea for driving the main point home. Many of the banks treat their average customers in a bad way. And have the old set of non flexible management ways. This should be changed. Congrats on BOTD!!

MayorE · Post by **MayorE** » 16 Feb 2021, 02:06

Wow I would really love to read such a book. I can tell that there is a lot to learn from it... JAY is someone people want to be like. Nice review and congratulations on BOTD. It is well deserved.

Praise GodWord · Post by **Praise GodWord** » 16 Feb 2021, 02:16

I like the style of writing of the author. It's a story, but it has some lessons about how to run a company or business. Having a business look, yet a fiction. Good job.

Drianie · Post by **Drianie** » 16 Feb 2021, 02:20

I admire the approach Jay took in his attitude towards the working-class man. Changing the set perspectives of those running the bank must have been a difficult task to undertake. Thanks for the detailed and interesting review!

Adedayo+23 · Post by **Adedayo+23** » 16 Feb 2021, 02:32

This sounds like a must-read, a practical guide on how that effect desired change in and out of the workplace. I thought Jay’s out-of-the-box approach was ingenious. Great review!

Nonso Samuelson · Post by **Nonso Samuelson** » 16 Feb 2021, 02:55

I like what Jay Admiral did in one of his midtown branches to gain firsthand customer experience. It kind of reminds me of the TV show "Undercover Boss." Sounds like a great book.

Post by **Jennifer Donovan Smith** » 16 Feb 2021, 02:55

I’m curious as to whether the events in this book are based on actual events or whether they were simply imagined, such as the below-30 management advisory board.

Unique Ego · Post by **Unique Ego** » 16 Feb 2021, 03:03

A lot of the success of any company has to do with two things: the organisation structure, and how it plays out in the communication between staff and customers. I also like that the author chooses fiction as the vehicle to address such an important topic. I think it makes the assimilation of the subject matter a lot more palatable. Great story by the way!

dragonet07 · Post by **dragonet07** » 16 Feb 2021, 03:07

This story sounds very intriguing, like taking the basic storytelling techniques we use to teach new concepts to children and using them to teach a bigger, harder-to-swallow lesson to adults. As others have mentioned, it also reminds me in some ways of Undercover Boss—but a bit less stressful from my end as an observer (although no less entertaining). I know someone not in a business setting but a personal setting who’s stubborn about change quite a bit, so I might want to read it just to see how Jay deals with that character. Thank you for the helpful review.