Not worth the hassle

So that we can provide faster and better support, this forum (the "Public Suggestion Box") has been retired. Instead, please send any suggestions you have to us using the official website contact form.

This allows us to streamline our support system so that we can get to your message much faster. Instead of our support staff having to check three different places (support forum, suggestion box, and contact form messages), they know can respond to all message through one method, with that one method being the official website contact form.

Moderator: Official Reviewer Representatives

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Mary Cieszynski
Posts: 4
Joined: 15 May 2023, 13:54
Currently Reading:
Bookshelf Size: 3

Not worth the hassle

Post by Mary Cieszynski »

After multiple attempts to use this website, I am resigning. The website is an exercise in frustration, very difficult to find the most basic things, such as where to submit the reviews, and how to find answers to questions. I paid for and read a book, intending to do a review, but the book was no longer on the website when I went to do the review. It was a complete waste of time. Also, the emails I get from Online Book Club are full of grammar and spelling errors! This just seems unacceptable, considering the "high standards" that the website is supposed to hold. I hope changes are made in the future, as the idea behind this is worthwhile.
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Scott
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Joined: 31 Jul 2006, 23:00
Favorite Author: Eckhart Aurelius Hughes
Currently Reading: The Unbound Soul
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Reviewer Page: onlinebookclub.org/reviews/by-scott.html
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Post by Scott »

Mary Cieszynski wrote: 31 Jul 2023, 09:42 very difficult to find the most basic things, such as where to submit the reviews, and how to find answers to questions.
Hi,

If you are having trouble navigating to either (1) the Status Update tab of the Review Team Page (where you submit reviews of books you selected for review via the Review Team), or (2) the FAQ, or (3) the Contact Form (to ask questions not answered in the FAQ), please send me a short video showing what happens when you attempt to use the navigation menu to navigate to one of those things. Then once I see why and how the navigation menu is not easily helping you get to those things super quick, I can have my programmer fix that.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
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