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So that we can provide faster and better support, this forum (the "Public Suggestion Box") has been retired. Instead, please send any suggestions you have to us using the official website contact form.

This allows us to streamline our support system so that we can get to your message much faster. Instead of our support staff having to check three different places (support forum, suggestion box, and contact form messages), they know can respond to all message through one method, with that one method being the official website contact form.

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fitzml
Posts: 80
Joined: 04 Aug 2012, 14:47
Favorite Author: Ayn Rand
Favorite Book: The Fountainhead
Currently Reading: The Stranger Beside me by Ann Rule
Bookshelf Size: 6
Reviewer Page: onlinebookclub.org/reviews/by-fitzml.html
Latest Review: "Maggie Magdalene" by James Byron Huggins
fav_author_id: 2597

No Payment or Posting Reply Received

Post by fitzml »

I finished a paid review over a week ago and posted it on this site but have not received payment. The control panel says I've completed 1 review when I've completed 4 so far. The last update was 7/22/13. Can you tell me when this will be updated?

Also I was unable to send a PM to the administrator, so I tried to contact through other means on the site (forums, contact area) but have not received any response. Can someone let me know how I can get assistance? Thanks much.

-- 04 Aug 2013, 11:16 --

Received payment and posting issues seem to be resolved. Thank you.
Latest Review: "Maggie Magdalene" by James Byron Huggins
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Scott
Site Admin
Posts: 4106
Joined: 31 Jul 2006, 23:00
Favorite Author: Eckhart Aurelius Hughes
Currently Reading: The Unbound Soul
Bookshelf Size: 364
Reviewer Page: onlinebookclub.org/reviews/by-scott.html
Latest Review: GoldenRuleism/Living A GoldenRuleism-Guided Life by Craig A Cline
Reading Device: B00JG8GOWU
Publishing Contest Votes: 960
fav_author_id: 248825
Signature Addition: View official OnlineBookClub.org review of In It Together: The Beautiful Struggle Uniting Us All

Post by Scott »

When you join there should be a link in the header of the forum and on posting screens that guides you to the strict anti-spam rules which explain that new members will have their posts filtered which will cause some posts to be held for moderation and some PMs to be blocked. However, the contact Scott (Me) form should work no matter how many posts you have. Once you have made several posts the filter goes away.

I am glad the other issues were resolved. I do usually take care of the backlog of pending reviews and pending payments before trying to respond to all the emails/messages/contact-form-submissions. Sorry for the delay on both counts.

I am concerned about when you say the system said you only completed 1 review not 4. Does it still say that? It is possible that I programmed it to not count them as completed until they have been published/approved by me, so that could have happened if you had 3 unpublished reviews pending my approval. However, it should make it clear then that you have 3 pending reviews. Any more light you can shed on this matter would be greatly appreciated as it may be a small bug in the statistic gathering software I wrote.
"That virtue we appreciate is as much ours as another's. We see so much only as we possess." - Henry David Thoreau

"Non ignara mali miseris succurrere disco." Virgil, The Aeneid
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