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email issue - cloned account

Posted: 17 Apr 2023, 10:00
by offline change account
Hi everyone!
As a new user on this server, I ignored if I had to create a new account but my email account was cloned and someone is using it in Paypal. When I tried to edit my profile, it wouldn't allow me to change my email. It appears to be blocked.

Could you please tell me how I can resolve this issue? Do I have to wait until I create a new account?

Thanksssss. :)

Re: email issue - cloned account

Posted: 06 Aug 2023, 17:06
by Kirsi Cultrera
offline change account wrote: 17 Apr 2023, 10:00 Hi everyone!
As a new user on this server, I ignored if I had to create a new account but my email account was cloned and someone is using it in Paypal. When I tried to edit my profile, it wouldn't allow me to change my email. It appears to be blocked.

Could you please tell me how I can resolve this issue? Do I have to wait until I create a new account?

Thanksssss. :)
Hello,

And thank you for reaching out. I am sorry for the delay in answering your message. I am following up on this; has this issue already been resolved? If you need to change your account email, we can help you with it. If you have already added a PayPal address to your preferences page and a payment has been made, unfortunately we cannot change that.

Kindly note that creating duplicate accounts is strictly prohibited. Please read more information from the Review Team Guidelines: https://forums.onlinebookclub.org/revie ... .php#terms

Let me know if there's anything else I can do for you.

Thank you, and have a good day,