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Did not receive passcode to update kindle [resolved]
Posted: 21 Jun 2023, 19:12
by Ellena Chuku
I have kindle and have not received message by the 1-hour mark. Amazon stated my password was incorrect and they would send a passcode. Sent a few requests they have not went through as of yet.
Re: Did not receive passcode to update kindle
Posted: 22 Jun 2023, 06:17
by Kirsi Cultrera
Ellena Chuku wrote: ↑21 Jun 2023, 19:12
I have kindle and have not received message by the 1-hour mark. Amazon stated my password was incorrect and they would send a passcode. Sent a few requests they have not went through as of yet.
Hello,
And thank you for reaching out. I am sorry for the trouble. Please contact Amazon's customer service to get this problem solved.
Let me know if there's anything else I can do for you.
Thank you, and have a good day,
Re: Did not receive passcode to update kindle [resolved]
Posted: 27 Jun 2023, 20:05
by Ellena Chuku
Hi,
I've tried to reach Amazon customer service to no avail. Do you have the direct line?
Re: Did not receive passcode to update kindle [resolved]
Posted: 07 Aug 2023, 15:32
by Kirsi Cultrera
Ellena Chuku wrote: ↑27 Jun 2023, 20:05
Hi,
I've tried to reach Amazon customer service to no avail. Do you have the direct line?
Hi there,
And thank you for reaching out. I am very sorry for the delay in answering your question. I am following up on this; has this issue already been resolved?
Unfortunately, I do not know of a direct line. Check the options here:
https://www.amazon.com/hz/contact-us/fo ... hubgateway
Let me know if there's anything I can do for you.
Thank you, and have a good day,