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My PDF File has disappeared. [resolved]

Posted: 27 Jun 2023, 17:54
by Teresa Conti
I had a disc drive failure with blue screen and all yesterday. Now I can't read my new download or even locate the thing. How can I reload this item? My screen about my status does not offer this option. I don't want to mark can't finish because this is not my choice. I didn't see anyone with this problem here. Thanks, Teresa Conti.

Re: My PDF File has disappeared.

Posted: 28 Jun 2023, 10:41
by Kigen Valarie
In this case, you can select the option "I need to report an error or problem." Before you give the details of the error, you will be asked if you need to re-download the book and you'll be given a link. I hope this is helpful.

Re: My PDF File has disappeared.

Posted: 31 Jul 2023, 16:25
by Kirsi Cultrera
Teresa Conti wrote: 27 Jun 2023, 17:54 I had a disc drive failure with blue screen and all yesterday. Now I can't read my new download or even locate the thing. How can I reload this item? My screen about my status does not offer this option. I don't want to mark can't finish because this is not my choice. I didn't see anyone with this problem here. Thanks, Teresa Conti.
Hi Teresa,

And thank you for reaching out. I am very sorry for the delay in answering your question. I trust this issue has already been resolved? However, for the future, whenever you have an issue with the book you are reviewing, use the Update Tab to report the problem. That way, the moderators will be able to help you.

Let me know if there's anything else I can do for you.

Thank you, and have a good day,