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Changing the PayPal Email address
Posted: 12 Jul 2023, 22:19
by Esmeralda Cisne
Hello,
I would like to know if it's possible to change the email address for the Payment profile. I've written volunteer reviews in the past and got paid for it. However, since I moved to a new country, I can't access the old PayPal account anymore and would like to change it. I haven't written any new reviews partly because I didn't have the time to read for leisure, and partly because if I were to write a review with payment, it would go to a PayPal account that I cannot access anymore. Please help.
Thank you
Re: Changing the PayPal Email address
Posted: 04 Aug 2023, 13:59
by Nisha DSouza
Esmeralda Cisne wrote: ↑12 Jul 2023, 22:19
Hello,
I would like to know if it's possible to change the email address for the Payment profile. I've written volunteer reviews in the past and got paid for it. However, since I moved to a new country, I can't access the old PayPal account anymore and would like to change it. I haven't written any new reviews partly because I didn't have the time to read for leisure, and partly because if I were to write a review with payment, it would go to a PayPal account that I cannot access anymore. Please help.
Thank you
Hi,
Thank you for reaching out. I am sorry for the delayed response. Unfortunately, you cannot modify your PayPal email after a payment has already been sent to that account. I am sorry for any disappointment this may cause. We already have a suggestion added to our internal to-do list to remedy this kind of issue.
Please let me know if you have any other questions. Have a great day.
Thank you.
Re: Changing the PayPal Email address
Posted: 05 Aug 2023, 12:53
by Esmeralda Cisne
Hi,
I understand. That's unfortunate. I suppose the best course of action for me moving forward is to just restart in a new account. However, if this issue could be remedied in the near future, please let us know.
Have a great day. Thank you.
Re: Changing the PayPal Email address
Posted: 06 Aug 2023, 13:02
by Nisha DSouza
Esmeralda Cisne wrote: ↑05 Aug 2023, 12:53
Hi,
I understand. That's unfortunate. I suppose the best course of action for me moving forward is to just restart in a new account. However, if this issue could be remedied in the near future, please let us know.
Have a great day. Thank you.
Hi,
Thank you for reaching out. If by "starting in a new account" you mean opening a new OBC account, please let me remind you that it is strictly against the rules to create duplicate accounts. It may lead to a ban on both accounts.
Please let me know if you have any other questions. Have a great day.
Thank you.
Re: Changing the PayPal Email address
Posted: 07 Aug 2023, 00:42
by Esmeralda Cisne
Hi,
If I deleted this account, would it be against the rules to 'restart' in a new one? I'm a little confused with the specifics of that.
In any case, I'm still hoping that email change for PayPal accounts would be possible in the near future.OBC is a great place to read and review new books, and I really hope to continue doing that.
Thank you.
Re: Changing the PayPal Email address
Posted: 07 Aug 2023, 01:45
by Melisa Jane
Hi,
Thank you for reaching out. It's against the OnlineBookClub policy to create duplicate accounts. Even if you delete your account, you'll still be creating a duplicate account. If you contact Paypal and let them know of your relocation, they may assist you with migrating your PayPal account to your current country of residence. Have you contacted them about this?
Thank you.
Melissa.
Official Reviewer Representative
Re: Changing the PayPal Email address
Posted: 07 Aug 2023, 03:43
by Esmeralda Cisne
Hi,
I understand. Yes, I've contacted PayPal about this a couple of years ago, but as another security measure of theirs, I had to change through a code sent on a mobile number I no longer have access to, unfortunately.
Re: Changing the PayPal Email address
Posted: 07 Aug 2023, 17:11
by Kirsi Cultrera
Esmeralda Cisne wrote: ↑07 Aug 2023, 03:43
Hi,
I understand. Yes, I've contacted PayPal about this a couple of years ago, but as another security measure of theirs, I had to change through a code sent on a mobile number I no longer have access to, unfortunately.
Hi there,
And thank you for reaching out. I am sorry for the trouble. You mentioned you have contacted PayPal a couple of years ago; maybe you could try contacting them again and thoroughly explain your situation?
Let me know if there's anything else I can do for you.
Thank you, and have a good day,
