Do you have a Nook or a Kindle? Why?
- Jdurand2
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Re: Do you have a Nook or a Kindle? Why?
- crazyrussianmaria
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- BarryEM
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The first rule of all this stuff is simply this: Ereaders are ereaders. Tablets are tablets. Would you buy a sports car to haul freight?
Barry
- Lorirainbowbright
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- BarryEM
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I certainly have nothing against the Nook. I bought the Nook Glowlight Plus the first week it was out and, while it has a couple of serious design flaws, overall it's an excellent device for reading. I don't buy book from B&N although I do have an account with them. I buy them from a number of sources and sideload them to the Nook. It's a fie device for that.
Given the choice between buying from Amazon and B&N the choice is simple to me. I buy from Amazon. I don't trust B&N. About 25 years ago they got into the ebook business for 2 or 3 years and then they decided to get out. This was long before Kindles and Nooks or even tablets. Their books could only be read in their app on a PC (and probably a Mac). When they got out of the ebook business they sent us all an email notifying us that we had 30 days to download our books and then they'd be gone.
About that time I got a new PC. My books were still available but their app wasn't and there was no way I could read my books. I called B&N customer service and they very politely told me I was out of luck.
This wasn't as tragic for me as it might have been. I only had a dozen or maybe 2 dozen books with them and I'd read most of them. But there were a few I wanted to re-read down the road and I couldn't.
Then I bought a Nook Color, to use as a tablet, not an ereader. Shortly after the warranty expired the battery died. Their very polite customer service nicely told me I was out of luck. Too bad for me!
When you buy a Nook book they make it extremely difficult to download it to your PC to remove the DRM so you have a backup copy should they bite the dust...again.
When I buy an Amazon book I send it directly to my PC where Calibre liberates it and I have a safe backup in both epub format and Kindle format. These books are safe. I do pay for my books and I make sure I get to keep the books i paid for.
About 2 or 3 years ago I lent an older Kindle to a neighbor with a book on it she wanted to read. Her dog scratched the screen. I called Amazon and explained what happened and asked if I could get a discount on a replacement. I'd heard they do that. They insisted on replacing it under warranty even though I'd explained it was the dog that did it and the warranty had only a couple of weeks to go. I even said I prefer to pay for a replacement. They not only sent me a replacement free, they even overnighted it so I got it the next day even though I explained there was no rush, it was a spare.
Your argument that B&N is a real store and Amazon is just a website selling books would be a good one and I'd agree with you if it wasn't for the fact that Amazon treats me like a valued customer who they really care about and B&N seems to think I don't matter.
The truth is I'm rooting for B&N. They're in pretty serious danger of going under in the next year or two or three and I suspect their competition is an important part of the reason Amazon is so good to their customers. So I hope that B&N does stick around and that they learn something about customer service and become the bookstore they could be. We need them. But I buy most of my books from Amazon.
Barry
- gali
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Thank you for sharing. I got kindle as well, and it was the best purchase I have ever made. I agree with you about Amazon their customer service.BarryEM wrote:Actually these days Barnes and Noble are the little bookstore trying to compete with the big bookstore: Amazon.
I certainly have nothing against the Nook. I bought the Nook Glowlight Plus the first week it was out and, while it has a couple of serious design flaws, overall it's an excellent device for reading. I don't buy book from B&N although I do have an account with them. I buy them from a number of sources and sideload them to the Nook. It's a fie device for that.
Given the choice between buying from Amazon and B&N the choice is simple to me. I buy from Amazon. I don't trust B&N. About 25 years ago they got into the ebook business for 2 or 3 years and then they decided to get out. This was long before Kindles and Nooks or even tablets. Their books could only be read in their app on a PC (and probably a Mac). When they got out of the ebook business they sent us all an email notifying us that we had 30 days to download our books and then they'd be gone.
About that time I got a new PC. My books were still available but their app wasn't and there was no way I could read my books. I called B&N customer service and they very politely told me I was out of luck.
This wasn't as tragic for me as it might have been. I only had a dozen or maybe 2 dozen books with them and I'd read most of them. But there were a few I wanted to re-read down the road and I couldn't.
Then I bought a Nook Color, to use as a tablet, not an ereader. Shortly after the warranty expired the battery died. Their very polite customer service nicely told me I was out of luck. Too bad for me!
When you buy a Nook book they make it extremely difficult to download it to your PC to remove the DRM so you have a backup copy should they bite the dust...again.
When I buy an Amazon book I send it directly to my PC where Calibre liberates it and I have a safe backup in both epub format and Kindle format. These books are safe. I do pay for my books and I make sure I get to keep the books i paid for.
About 2 or 3 years ago I lent an older Kindle to a neighbor with a book on it she wanted to read. Her dog scratched the screen. I called Amazon and explained what happened and asked if I could get a discount on a replacement. I'd heard they do that. They insisted on replacing it under warranty even though I'd explained it was the dog that did it and the warranty had only a couple of weeks to go. I even said I prefer to pay for a replacement. They not only sent me a replacement free, they even overnighted it so I got it the next day even though I explained there was no rush, it was a spare.
Your argument that B&N is a real store and Amazon is just a website selling books would be a good one and I'd agree with you if it wasn't for the fact that Amazon treats me like a valued customer who they really care about and B&N seems to think I don't matter.
The truth is I'm rooting for B&N. They're in pretty serious danger of going under in the next year or two or three and I suspect their competition is an important part of the reason Amazon is so good to their customers. So I hope that B&N does stick around and that they learn something about customer service and become the bookstore they could be. We need them. But I buy most of my books from Amazon.
Barry

- Elainegr9
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- Andurian
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If you're reading on an Android, I highly recommend Moon+ Reader. It's very customizable and intuitive.
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